Terms And Conditions
CCMB Immigration
CCMB Immigration is a private organization and we are not affiliated with any government.The immigration services we offer can be applied for elsewhere directly with the government for free.
Invoicing
The RCIC will provide invoices, which include:
- the name and address of the Client,
- a list of services rendered,
- the date(s) the services were rendered, and
- the total fees and applicable taxes payable to the Member for the services rendered.
Invoices must be provided to the Client in accordance with the payment terms and conditions, found in section 5 of this Retainer Agreement. Additionally, upon the RCIC withdrawing or being discharged from representation, the RCIC must provide the Client with Statement of Account detailing all services that have been rendered or accounting for the time that has been spent on the Client’s file.
Refund Policy
The Client acknowledges that the granting of a visa or status and the time required for processing this application is at the sole discretion of the government of Canada (or Government Authorities) and not the RCIC. Furthermore, the Client acknowledges that fees are not refundable in the event of an application refusal.
If, however, the RCIC or professional staff do not complete the tasks identified under section 2 of this Agreement, the RCIC will refund part or all of the professional fees collected. The Client agrees that the professional fees paid are for services indicated above, and any refund is strictly limited to the amount of professional fees paid. Unused and/or unearned fees will be refunded in accordance with the Client File Management Regulation, the Client Account Regulation and the Retainer Agreement Regulation and in the following manner: Return by cheque/ email transfer/ wire transfer (service fee will be charged extra) only Dispute Resolution Related to the Code of Professional Ethics.
In the event of a dispute related to the Professional Services provided by the RCIC, the Client and RCIC are to make every reasonable effort to resolve the matter between the two parties. In the event a resolution cannot be reached, the Client is to present the complaint in writing to the RCIC and allow the RCIC 30 days to respond to the Client. In the event the dispute is still unresolved, the Client may follow the complaint and discipline procedure outlined by the Council on their website: www.iccrc-crcic.ca.
ICCRC Contact Information:
Immigration Consultants of Canada Regulatory Council (ICCRC)
5500 North Service Rd., Suite 1002
Burlington, ON, L7L 6W6
Toll-free: 1-877-836-7543
Sanctioned Countries
CCMB Immigration treats no difference between sanctioned countries and non-sanctioned countries.
The Immigration and Refugee Protection Act provides the authority to deny entry into Canada to foreign nationals who are inadmissible pursuant to sanctions.
Confidentiality
All information and documentation reviewed by the RCIC, required by IRCC and all other governing bodies, and used for the preparation of the application will not be divulged to any third party, other than agents and employees of the RCIC, without prior consent, except as demanded by the Council or required under law. The RCIC, and all agents and employees of the RCIC, are also bound by the confidentiality requirements of Article 8 of the Code of Professional Ethics.
The Client agrees to the use of electronic communication and storage of confidential information. The RCIC will use his/her best efforts to maintain a high degree of security for electronic communication and information storage.